Financial Aid Counselor
|Title:||Financial Aid Counselor|
|Position Status:||Full-Time Staff|
|Department:||Financial Aid & Scholarships|
|Campaign Start Date:||09/12/2016|
|Location:||Gainesville,GA (Main Campus)|
|Job Category:||02 Professional|
Duties and Responsibilities:
- Bachelor’s degree required; minimum 3 years full-time experience in college financial aid administration.
- Excellent computer skills, including Windows concepts, Microsoft Office applications, and Google Apps (Gmail, Docs, Labs) required; ability to formulate and execute data queries within student information systems/financial aid management systems necessary.
- Demonstrate proficiency in use of web-based software applications essential in the administration of student financial aid, including COD, EdExpress, Edconnect, SURFER, NSLDS online, R2T4 on the Web; demonstrate proficiency in financial aid module of Collegix (Campus Edition).
- Attention to detail and follow-through skills essential; excellent customer service, organizational, time-management, confidentiality, analytical and decision-making skills imperative; good writing and communicating skills necessary; positive attitude and ability to work well with others in a team effort very important.
Environmental and Working Conditions:
- Persons in this position serve as primary financial aid contacts for students enrolled in Adult & Graduate Studies (AGS) programs.
- Provide customer service to assigned student groups. Includes taking phone calls and assisting walk-ins; responding to voicemail and email messages typically within 24 hours, but no later than 48 hours from receipt of message; counseling students in the completion of financial aid applications, submission of other required documents, and educational funding options.
- Review files, assign cost of attendance budgets, and package federal and state aid for all student groups to which assigned. Also includes assisting Verification Specialist in resolving verification and/or C Code issues; reviewing students’ previous financial aid/enrollment history for overlapping payment periods; making state residency determinations; tracking students’ academic year progression and placing award packages in appropriate enrollment periods (non-term students).
- Establish a system for prioritizing file reviews and packaging aid, utilizing available information from Admissions records.
- Communicate with personnel in other administrative and academic departments as necessary to facilitate students’ successful enrollment and progress through their respective programs.
- Track students’ academic progress as it relates to continued financial aid eligibility for aid disbursements at appropriate intervals in compliance with federal and state regulations related to programs.
- Upon a student’s withdrawal, accurately and timely perform Return of Title IV (R2T4) calculations and make adjustments to students’ financial aid records so that funds will be returned as indicated.
- Participate in orientations or other student information events at Gainesville and regional campuses as needed.
- Be prepared for possible necessity of work hours outside published office hours during high volume periods in order to prevent backlogs.
- Understand that enrollment and workload shifts, as well as regulatory changes may alter demands of the department, resulting in the necessity to re-align staff duties and responsibilities on a temporary or permanent basis.
- Other auxiliary financial aid processes, not specific to student processing, may be assigned (i.e., HOPE invoicing, grant origination/reconciliation, etc.).
- Participate in Brenau-mandated staff training; participate in approved financial aid training/professional development in order to ensure compliance with related requirements and regulations, or to enhance office technology skills.
Normal environment found in an educational setting; limited privacy with close work-space proximity to others in the department; kitchen/break area available.
Physical Demands and Aptitudes:
Position requires significant daily hours at a desk viewing a computer screen, performing data entry and answering a phone.
40 hours per week; Monday-Friday from 8:30 a.m. to 5:00 p.m. with 1 hour for lunch (flexible).
- Due to the non-standard-term and cohort nature of the academic programs in which students assisted by this counselor will be enrolled, this position may require additional training in the administration of financial aid programs for these students, in addition to extensive training in the use of a student information system designed to accommodate these types of educational programs. Time spent reviewing and becoming familiar with regulations pertaining to eligibility, verification, packaging, disbursement, satisfactory academic progress, and R2T4 for students in non-term programs will be necessary in order to be successful.
- This position requires that the employee hold and continue to maintain a clean criminal history background. In addition, all employees who operate university vehicles are subject to random drug screenings.
This opening is closed and is no longer accepting applications